Packing Paw-sentials
Before your pup’s stay with us, a little preparation goes a long way!
Double-check your reservation details, pack the essentials, and keep us updated on any changes with your pup before you check-in.
Paws and Prepare: What to Know Before Dropping Off Your Pup
Lodging Drop Off & Pick Up Times
Our lobby is open Monday-Friday 7am-7pm and Saturday and Sunday 8am-4pm. You can drop off and pick up your pup at any time, but will incur a $25 fee if it is outside of the designated pick up and drop off windows.
Please arrive about 15 minutes early to ensure a smooth, stress-free check-in experience.
Monday - Friday
- Drop Off: 3:00 - 5:30 pm
- Pick Up: 7:00 - 10:00 am
Saturday - Sunday
- Drop Off: 2:00 - 4:00 pm
- Pick Up: 8:00 - 10:00 am
Pick-ups and drop-offs outside of these designated windows will incur a $25 fee.
Note: Late check-in and early check-out fees do not apply for Lodge & Learn bookings. Lodge & Learn dogs must check in before 9 AM on the first day and check out after 3 PM on the last day of their program.
Packing the Paw-sentials
Make sure your pup has everything they need for a tail-wagging good time! Use this checklist to pack the essentials and help us keep your dog comfy, happy, and safe during their stay.
Food & Feeding Instructions
- We allow reusable bags and will return them after your pet’s stay.
- We have a refrigerator for any food that needs to be chilled.
If you prefer, we offer house food for an additional cost ($5/meal for portions under two cups, or $8/meal for portions over two cups).
We do not cook foods from home – but if your pup enjoys a hot meal, we do offer meal toppers!
Please be prepared to discuss:
- How many times per day your pup eats
- How their food is typically served/prepared
Medication & Supplements
Medication administration is included during your dog’s stay at no additional charge. Please bring all medications in their original containers, properly labeled with your dog’s name.
Supplements may be added to pre-portioned bags of food.Â
Please be prepared to discuss:
- How many times per day your pup requires their medication
- How their medication is typically administered
Cuddle Items
Cuddle items provide additional familiarity and security to dogs. Acceptable items include towels, blankets, t-shirts, small pillows/crate mats, sweatshirts (no strings).
Unacceptable items include stuffed toys, chewed items, underwear, socks, & dog beds.
- Puppy Lounge: Puppy’s may bring their crate bedding or a towel from home.
- Cozy Suite: One cuddle item permitted.
- Premium Suite: Two cuddle items permitted
- Penthouse Suite: Dogs enjoy unlimited cuddle items.
